I have been with this company for over 14 years . They have installed our pool and a fence around the pool, roofed our home and poured concrete for us . They have awesome work ethics and care about their customers . I highly recommend them .
Awesome
Friendly field personnel, but company has BIG ISSUES with internal communication. Requested product when service person came, they didn't bring it. Gave my contact # 3 times, not recorded... Requested another repair sevice, and no reply in 6 days. Requested a phone call before they arrive so I could be at my home, and sent data via email about replacment parts needed for repairs, service person did not get that, thus had to order parts causing a second visit. Office and service field personnel are NOT communicating...!
Finally - They charged for extra items on bill. Once finally a corrected bill came they added a late fee to the bill - being late with a correct bill was their fault!... Late fee is not legally noted on bill.
Nice when they finally arrive ... But Requests for service seem simply ignored, and disinterested in follow-through customer service.
I'll need to find another reputable location that is interested in sales and service.
P W Pool And Spa Inc is a US General Contractor based in Lincoln, Illinois. P W Pool And Spa Inc is located at 550 Pekin St, Lincoln, IL 62656, USA.
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